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After graduating from York University in 2006 with a masters degree in Physics, I instantly decided that a career in technology was for me. I joined Accenture’s technology consulting practice where I ...
Harvey Bennett, Consultant
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It's the people that make Berkeley different to other consultancies.
Bright, friendly, down-to-earth people who are both thinkers and doers. Working by your side, as consultants and colleagues, to get the right results.
Whatever your long term career goals, we’re here to support you. Through an open dialogue, we help our people to build the capabilities, experiences and networks they need to boost their careers.
Our case studies show how we work with our clients to deliver real, effective change.
Home > News & Views > Case Studies > Exploring new ways to increase revenue, customer service and employee engagement
We worked with one of the UK’s largest retailers to help them explore how best to generate more revenue, deliver greater customer service and have a truly engaged workforce across their branch network.
Working closely with a handful of client staff, in just 16 weeks we were able to challenge some well-established norms of operation, raise the profile of the branches in head office thinking and really explore how best to connect the business to its local community. In so doing, we helped to boost employee engagement and customer satisfaction as well as increasing revenue.
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Creating a firm foundation for continued growth
Improving Customer Service through reducing Operational Risk
An old school approach to new technology
Procurement – above all, it’s about people
"Are you about to embark on a similar exercise? Perhaps you're looking to generate fresh strategic ideas and need an external perspective? Or maybe you want to optimise some of your existing approaches and processes, and aren't sure where to start? Or perhaps you'd just like to find out how business modelling techniques could unlock potential in your business?
If any of these sound familiar, or you'd like to talk through any other issues you might be facing, please get in touch. We may be able to help."
Contact Neil McClumpha