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After two years in the public sector, I started my consulting career at PwC in 2010. Throughout my time there I developed a broad set of consulting skills designing and implementing large scale change...
Richard Holmes, Consultant
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Home > Services > Technology > Cyber Security and Operational Resilience
Operational resilience is the capability of organisations to continue to deliver critical services in the face of evolving threats to technology assets. The range and sophistication of cyber threats, from nation states, hacktivists and organised criminals, is having a profound effect on how organisations achieve operational resilience.
Cyber security fears have bred a proliferation of frameworks and point solutions. Too often, however, these are used as silver bullets. Technology alone cannot be relied upon to deliver true operational resilience to cyber threats.
When providing cyber security consulting to clients, from formulating resilience strategies through to delivering tangible change to their cyber security capabilities, our advice is:
Don’t let great be the enemy of good – it’s easy to be seduced into attempting a leap to the gold standard. Before attempting wholesale organisational change, first ask “How good are we at the basics of cyber security?” It’s not glamourous but it’s essential.
Judgement over theory – with cyber security, it’s impossible to analyse your way to success. True operational resilience is achieved by being pragmatic - iterating through focused thinking and delivering meaningful change in manageable steps.
People are as important as machines – too often cyber security is characterised as a technology arms race, but developing operational resilience relies as much on cultural and behavioural change within your business.
Get into the heads of the decision makers – governance, organisation and ownership are everything. Effective operational resilience decision making should come from the top down, not from the side nor as an after thought.
Our recent cyber security and operational resilience assignments range from upfront strategy and risk management assessment, through to existing change portfolio assessments and delivery.
If you’d like to hear more about how we’re supporting our clients or if you would like to share perspectives, we’d be delighted to hear from you - contact us today.